Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It’s convenient to use, can be customized to fit any business, and doesn’t cost a fortune. Zoho Desk comes from Zoho, the operating system for business.
Key features :
– Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
– Zoho Desk brings in customer information from Zoho CRM, so you can put a face to each ticket.
– Tickets are displayed as conversations, so agents can stay updated on ticket activity.
– With the all-new Team Feed, you can tag your team members on tickets, and collaborate to close tickets faster.
– The Notification Centre brings you updates on your tickets, so you stay on top of things wherever you are.
– Perform frequent ticket actions like edit, close and move with quick swipes.
– Create, view, edit and delete tickets from any department.
– Add and update comments and ticket fields.
– Receive push notifications on ticket updates, comments and @mentions.
– Re-assign tickets to other team members and pick up unassigned tickets.
– Move tickets to other departments.
– Receive and view attachments on tickets.
– Save responses as drafts, access, edit and send them later.
We’ve squashed a few bugs in the update.